Customer Services
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UK’s No.1 Lintels supplier
Free Delivery on Qualifying Orders
New Product Ranges Added!

Frequently Asked Questions

This page contains answers to commonly asked questions about product availability and delivery information. We try to make as much information as possible available through our website, however if you have not found the answer you are looking for please do contact us.

What is the standard delivery time? +

If you place an order before 11am, Monday to Friday, we will deliver within 4-5 working day (8am to 6pm) on all standard products. We cannot be held responsible for delays caused by carriers or third party suppliers used. Once you have placed your order, you will be advised on the order progress by our internet sales team. If your order contains a lintel over 3.3m in length, these will take up to 5 working days to deliver.  These will be identified on the product page.

For Isle of Wight,  ROI, NI and Isle of Man, Scilly Isles, Channel Isles and Scottish Islands we only offer 3 day service.

How much is delivery? +

We offer free delivery on all orders over £120.00 (excluding VAT). All destinations within the UK (except islands/Exceptional destinations) will incur a standard delivery charge of £20.00 + VAT for all orders under the order value of £120.00 (excluding VAT).  If the item is 3.3m or over in length an additional charge of £30.00 + VAT will apply.

Our Exceptional Destinations are: Shetland, Orkney, Channel Islands, Isle of Man, Scilly Isles, Northern Ireland, Scottish Highlands, Scottish Offshor Islands, Isle of Whit, Alderney or Channel Islands and £10 Order supplement will apply.

Where is my order? +

We keep you fully updated via e-mail on the progress of your order, however you can also track your order by contacting the Central HUB on 01373 858 663 or your local branch.

Can I collect my order? +

Yes you can, many of products are available for collection. Simply find your nearest branch using our Branch Locator and call to confirm availbility and arrange collection.

How do I return an item? +

You can view our full returns policy on this link Returns Policy.

Do you offer a price matching service? +

Our highly experienced team is continually benchmarking our prices against the marketplace. We pride ourselves on offering great value, competitive prices and an excellent service.

Do you have an item in stock? +

We do show up to date stock information for each product on our website. This information can be found on the product information page, at the top labelled ‘Stock Level’

Do you have a telephone number I can call you on? +

Yes, should you have any questions or queries regarding your order, please do not hesitate to call your local branch or the Central HUB on 01373 858 663. Details can be found by setting your location on any page or using the Branch Locator. We are ready to help you. The standard opeing times are 8:00am - 5:30pm Monday to Friday

What happens if I have ordered the wrong item? +

If you have changed your mind about the item, you can notify us within 14 days and return the product for a full refund at your own cost. Any refunds will be made within 30 days of receiving your returned item. You are expected to cover the cost of returning the item and your initial delivery charge will not be refunded. Refunds will not be given if the item has been fitted, damaged or so altered that it is not fit for immediate re-sale.

Please contact the Central HUB on 01373 858 663 or your local branch.

Can you send me a catalogue? +

Want the latest catalogue? Simply click here and download a PDF version.

How do I cancel an order? +

You will need to e-mail your local branch. You will need to include the order number and your full name and address in the email. You will receive a cancellation number to confirm that your order has been cancelled. If you do not have a cancellation number then the order has not been cancelled.

Where can I find dimensions for a product? +

Product dimensions, where possible will be displayed on the product information page.

Can I See Your Privacy Guarantee? +

Our Privacy Guarantee statement is available, Click here to view it. 

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